Frequently asked questions

Is my data safe?

The communication user's password is stored encrypted and is never shown to any AI app. Invoice content passes through our server to your own SAP system only; it is not stored and not written to logs. You can delete the connection or the whole account at any time.

Can the service move money or approve documents?

No. Sales and purchase orders stay requests your team completes in SAP. No payments, no clearing, no manual journal entries, ever. Only supplier invoices post directly (SAP's API has no draft for them), which is why they are entered only after your explicit yes in the chat and a duplicate check.

Which subscriptions do I need?

SAP S/4HANA Cloud with a communication user your SAP administrator prepares once, and Claude or ChatGPT. Claude allows one custom connector even on the free plan; ChatGPT custom connectors mostly need a business plan. The AI cost is on your own subscription; we add nothing on top.

What are the free-trial limits?

365 days and 100 documents a month. A "document" is one successful save into SAP. Reading and searching are always free. No card is asked for during the trial.

What does it cost after the trial?

One subscription: $15/month — flat, nothing added at checkout, with unlimited documents. Payment by card through Stripe; cancel anytime from the Account page.

What about document numbers?

Numbering stays SAP's alone: the service never invents numbers; SAP gives every document its number from its own sequence. The source document's own number is stored in SAP's field for it and drives duplicate detection.

What about duplicate invoices?

We check the source document's number before saving; if it is already recorded, nothing is saved and you see the warning. It is only saved if you explicitly ask to override.

How do I stop the service?

From the Account page: disconnect AI apps, delete the connection, or delete the whole account. Your SAP administrator can also disable the communication user at any moment.

Another question? Write to sales@mea-is.com